If you're selling on-line and your website uses PayPal I have just found out what to do in order to get a refund from them. In a case against you when you are the innocent party, there are two things you must make sure:1. Always use a tracker when sending the item to prove you've sent the item. Paypal will ask you for a tracker number. Without it, you won't get considered for a refund even if you are in your right.
2. Make sure if your item was commissioned to be able to prove it by mentioning it on the website where you're selling your item. PayPal always refund commissions.
Further more, never assume that the customer's address shown on PayPal is correct. Always double check if the address exists on Google map or other means, and contact customer to confirm if in doubt.
No comments:
Post a Comment